Effective Date: July 27, 2025
Last Updated: July 27, 2025

Welcome to miladhannoun.eu, owned and operated by Rozy Travel, located in Järfälla, Stockholm, Sweden. By accessing or using our website, you agree to the following terms and conditions.

1. Acceptance of Terms

By visiting our website or making a purchase, you accept and agree to be bound by these Terms and Conditions. If you do not agree, you may not use our services.

2. Eligibility

You must be at least 16 years old to use this website. There are no strict age restrictions, but use by minors should be supervised by a parent or legal guardian.

3. Products and Orders

  • All products are subject to availability.

  • We reserve the right to cancel or refuse any order for any reason.

  • Prices are displayed in SEK and include VAT (if applicable).

  • Once the order is confirmed, you will receive an email confirmation.

4. Payment

We accept the following payment methods:

  • PayPal

  • Klarna

All payments must be made in full before shipping. We do not store your payment details.

5. Shipping

We ship to most countries within the EU. Shipping costs and delivery times are displayed during checkout. We are not responsible for delays caused by third-party couriers.

6. Returns & Refunds

We want you to love your order. For health and safety reasons, returns are limited to the conditions below.

Return Window

  • You may request a return within 14 days of delivery.

Return Eligibility

  • Item must be completely unopened, unused, and in its original, undamaged packaging with all accessories/free gifts.

  • Proof of purchase (order number or invoice) is required.

  • Opened, used, or damaged items are not eligible for return.

Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, contact us within 14 days of delivery. We’ll arrange a replacement or a refund after review. Photos/video of the issue may be requested.

How to Start a Return

Email info@miladhannoun.eu within 14 days and include:

  • Order number

  • Item(s) you’d like to return

  • Reason for the return + supporting photos (if damaged/incorrect)

We’ll reply with return authorization and instructions. Returns sent without prior authorization may be refused.

Refunds

  • Once the return is received and inspected, approved refunds are issued to the original payment method.

  • Please allow 5–10 business days after approval for the refund to appear, depending on your bank.

Shipping Costs

  • For eligible returns of unopened items, return shipping is the customer’s responsibility.

  • For damaged/incorrect items, we cover return shipping or provide a prepaid label.

If you have any questions, please reach out at info@miladhannoun.eu—we’re here to help.

7. Account Registration

You may shop as a guest or register an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

8. Intellectual Property

All content on this website including images, text, logos, and product descriptions is the property of Milad Hannoun or its licensors. Copying, redistributing, or reselling any content is strictly prohibited and subject to legal action.

9. Limitation of Liability

We are not liable for:

  • Indirect or consequential losses

  • Errors or interruptions in the website

  • Third-party service failures (e.g., payment gateways, couriers)

Our total liability shall not exceed the amount you paid for the product.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our site, you agree to such processing.

11. Cookies

Our website uses cookies to enhance your browsing experience. For details, please refer to our Cookies Policy.

12. Termination

We reserve the right to suspend or terminate access to our site or services at any time, without prior notice, for violations of these terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Sweden. Any disputes shall be handled by the competent courts of Stockholm.

14. Contact

For any questions regarding these Terms, please contact us:
📧 info@miladhannoun.eu
📍 Rozy Travel, Frihetsvägen 66, 17733 Järfälla, Sweden