Returns & Refunds (14 Days)

We want you to love your order. For health and safety reasons, returns are limited to the conditions below.

Return Window

  • You may request a return within 14 days of delivery.

Return Eligibility

  • Item must be completely unopened, unused, and in its original, undamaged packaging with all accessories/free gifts.

  • Proof of purchase (order number or invoice) is required.

  • Opened, used, or damaged items are not eligible for return.

Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, contact us within 14 days of delivery. We’ll arrange a replacement or a refund after review. Photos/video of the issue may be requested.

How to Start a Return

Email info@miladhannoun.eu within 14 days and include:

  • Order number

  • Item(s) you’d like to return

  • Reason for the return + supporting photos (if damaged/incorrect)

We’ll reply with return authorization and instructions. Returns sent without prior authorization may be refused.

Refunds

  • Once the return is received and inspected, approved refunds are issued to the original payment method.

  • Please allow 5–10 business days after approval for the refund to appear, depending on your bank.

Shipping Costs

  • For eligible returns of unopened items, return shipping is the customer’s responsibility.

  • For damaged/incorrect items, we cover return shipping or provide a prepaid label.

Right to Complain (Reklamationsrätt)

As a customer, you have the right to file a complaint if a product you purchased is defective or does not conform to the agreement.

  • You may submit a complaint for up to three (3) years from the date of purchase.

  • You must notify us of the defect within two (2) months of discovering it. Complaints made within this period are always considered timely.

  • In the case of a valid complaint, you are entitled to request that the product be repaired or replaced, or, if that is not possible, to receive a price reduction or to cancel the purchase with a refund.

  • During the first two (2) years after delivery, we as the seller are responsible for proving that the defect did not exist at the time of purchase. After that period, the burden of proof may rest with you as the customer.

  • If we cannot resolve your complaint, you have the right to escalate the matter to the National Board for Consumer Disputes (ARN) for further review.

If you have any questions, please reach out at info@miladhannoun.eu -we’re here to help.